Fees and Charges Frequently Asked Questions

1. When will last year's annual statements be available online?

   Annual statements for last year should be available in early February.

2. What is the Subscription Fee?

   This is a non-refundable quarterly fee for the use of the MRIS service. Upon activation of your completed Subscription Agreement, the Subscription Fee will be due at the beginning of the next month. You may visit MRIS Online Payment Service on MRIS.com/My Account to make a one time payment or set up recurring billing for future fees.

3. When will my quarterly payments be charged?

   Your quarterly payments will begin on your Billing Start Date as stated in the confirmation email you receive with your User ID and Password. Payments are non-refundable and will be charged in advance, on the first day of the billing quarter, as long as you are a customer of MRIS. If you would like to verify your billing dates, please contact the Finance Department.

4. How much will I be billed?

   The quarterly subscription fee is charged based on your subscriber type (REALTOR®, Appraiser, Personal Assistant) and whether you belong to a Stockholding board. The charge for ActiveAgent® renewals is $350. For those customers with a District of Columbia mailing address, we are required to add a sales tax of 5.75%.

5. Can I change my billing information over the phone?

   For your protection and to prevent errors, we require all billing changes to be processed through the MRIS Online Payment Service on MRIS.com/My Account.

6. What payment methods can be used?

   All payments are processed electronically. MRIS accepts VISA, MasterCard, Discover or American Express. Payments by check should be mailed to: Metropolitan Regional Information Systems Inc. PO Box 37093 Baltimore, MD 21297-3093

7. I joined the board. Why was I charged the higher fee?

   MRIS is not linked to the local boards. When you join or terminate your board membership, MRIS may not be notified. We receive information from some of the local boards, but not all, and we may not receive the information immediately. If you join a board and want to make sure MRIS has the information, please email MRIS Support Center (formerly Customer Services).

8. Who am I paying for other than myself?

   Many agents pay for personal assistants. They may forget that they provided billing for another subscriber. If you are paying fees for an assistant or another agent, MRIS must be notified if the relationship changes and you no longer wish to pay the fees for the other customer. In addition, to change your billing information you must use the MRIS Online Payment Service on MRIS.com/My Account. The other subscriber you are paying for must also log into the MRIS Online Payment Service to add you as a third party payer with a valid credit/debit card.

9. I have an unusual charge on my account. What is it for?

   Many fees for services and products such as Titan® and ActiveAgent® are charged after the date of service. Titan is $299 plus tax. The ActiveAgent annual renewal fee is $350. To view past paid invoices, please visit the MRIS Online Payment Service on MRIS.com/My Account. Click the View Invoices link on the left. Select a date range, click submit. The paid invoices will include an item description and the amount paid. You can request this display to be emailed to the email address on file.

10. I put my license in referral status. Why is MRIS still charging quarterly fees?

    State licensing commissions do not notify MRIS when a license is placed on referral or inactive status. Therefore, MRIS will continue to charge quarterly fees until we receive written notification from you or your broker to terminate your subscription.

11. How do I terminate MRIS service or premium services such as ActiveAgent^®?

    The preferred method to terminate MRIS service is completion of a Change in Customer Information form, signed by both the subscriber and the broker or office manager. However, any written or email request to terminate service will be accepted. Premium services, such as ActiveAgent®, must also be terminated in writing. You may download the Change In Premium Services form or send an email or note requesting termination. Both forms may be obtained via the MRIS Web site. Email requests may be sent to MRIS Support Center (formerly Customer Services).

12. Will I receive a pro-rated refund if I terminate MRIS service?

    Pro-rated refunds are not issued for early termination of the MRIS subscription service or ActiveAgent® service. You must go to the MRIS Online Payment Service on MRIS.com/My Account prior to the scheduled billing date in order to avoid charges.