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Office Hours:
Monday - Friday
8:30 am - 5:00 pm
Phone: 301-838-7100

Helpdesk Hours:
Monday - Thursday
8:30 am - 7:30 pm
Fridays
8:30 am - 6:30 pm
Saturdays and Sundays
9:00 am - 5:00 pm
Phone: 301-838-7200
Toll Free: 888-838-8200
Fax: 301-838-7199
Email:

Address:
9707 Key West Ave.
Suite 200
Rockville, MD
20850-3915

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Fees and Charges Frequently Asked Questions

  1. When will last year's annual statements be available online?

    Annual statements for last year should be available in early February.

  2. What is the Subscription Fee?

    This is a non-refundable fee assessed for the use of MRIS and issuance of the User ID and Password. Upon receipt of your completed Subscription Agreement, the Subscription Fee will be charged to the billing account you provided. See the Schedule of Fees and Charges (Exhibit B in your Subscriber packet) for a complete list of fees and charges.

  3. When will my quarterly payments be charged?

    Your quarterly payments will begin on your Billing Start Date as stated in the confirmation email you receive with your User ID and Password. Payments are non-refundable and will be charged in advance, on the first day of the billing quarter, as long as you are a customer of MRIS. If you would like to verify your billing dates, please contact the Finance Department.

  4. How can I begin receiving email notifications of upcoming fees?

    You can add your email address on the MRIS Web site. On the home page, click the "My Account" option from the main navigation menu on the left side of the page, then click on subscription option. Once you have entered your address, click on "Update". You'll begin receiving an email notification prior to each billing quarter. If you subscribe to ActiveAgent®, you will also receive an email notification prior to your annual bill date for this service.

  5. How much will I be billed?

    The quarterly subscription fee is charged based on your subscriber type (REALTOR®, Appraiser, Personal Assistant) and whether you belong to a Stockholding board. The charge for ActiveAgent® renewals is $350. For those customers with a District of Columbia mailing address, we are required to add a sales tax of 5.75%.

  6. Can I change my billing information over the phone?

    For your protection and to prevent errors, we require all billing changes in writing.

  7. Can I mail in my payments or pay by phone?

    We are not set up for these payment options. All subscribers must provide billing information (checking/savings or credit card) that we can use to process payments electronically.

  8. What payment methods can be used?

    All payments are processed electronically; therefore a pre-authorization agreement is required. You may select one of three payment options as outlined in the Pre-Authorized Payment Agreement (Exhibit C):

    • Business or personal checking account
    • Savings Account
    • Credit card (Visa, Master Card, Discover, or American Express).

  9. I joined the board. Why was I charged the higher fee?

    MRIS is not linked to the local boards. When you join or terminate your board membership, MRIS may not be notified. We receive information from some of the local boards, but not all, and we may not receive the information immediately. If you join a board and want to make sure MRIS has the information, please email Customer Services.

  10. Who am I paying for other than myself?

    Many agents pay for personal assistants. They may forget that they provided billing for another member. If you are paying fees for an assistant or another agent, MRIS must be notified if the relationship changes and you no longer wish to pay the fees for the other member. In addition, if you change your billing information and would like to change billing information for the other members you are paying for, you must provide written notification specifically requesting that the other members billing information be changed also.

  11. I have an unusual charge on my account. What is it for?

    Many fees for services and products such as Photos, Titan® and ActiveAgent® are charged after the date of service. Photo charges run from $3 to $49.95. Titan is $299 plus tax. The ActiveAgent annual renewal fee is $350.

  12. I put my license in referral status. Why is MRIS still charging quarterly fees?

    State licensing commissions do not notify MRIS when a license is placed on referral or inactive status. Therefore, MRIS will continue to charge quarterly fees until we receive written notification from you or your broker to terminate your membership.

  13. How do I terminate MRIS service or premium services such as ActiveAgent®?

    The preferred method to terminate MRIS service is completion of a Change in Customer Information form, signed by both the subscriber and the broker or office manager. However, any written or email request to terminate service will be accepted.

    Premium services, such as ActiveAgent®, must also be terminated in writing. You may download the Change In Premium Services form or send an email or note requesting termination.

    Both forms may be obtained via the MRIS Web site. Email requests may be sent to Customer Services.

  14. Will I receive a pro-rated refund if I terminate MRIS service?

    Pro-rated refunds are not issued for early termination of the MRIS subscription service or ActiveAgent® service. Your written notification of termination must be received prior to the scheduled billing date to avoid charges.


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